SOSbooking Leverages Economy-on-Demand for Swiss Communities

Application
The marketplace platform connects service providers from local communities with their potential clients looking for relevant tasks performers. This solution is ideal for any industry where there is a demand for task-based, short-term, or on-demand services connecting individuals or small businesses with local experts or providers.
Industry
Service Marketplace
Quick Fact
50% less time to complete tasks compared to traditional matchmaking methods
Services Used
React
React Native
PHP
Firebase
MobX
Payment APIs
AWS sendmail
CSS
Firebase API
JavaScript
HTML
Express
Svelte
Redux
Objective

The Need Our Client Had

Our client from Switzerland reached us with the request to develop a platform that can solve a daily need of the local communities to find and book varied services, starting from dog walking tasks to 3D design services.

Challenge

The Challenge Our Team Has Faced

The driving factor that motivated our Swiss client to reach out with their startup vision to Infinity Technologies was our experience with developing solutions from scratch for startups as well as the availability of our strong business analysts.

The client explained to our business analyst team the pain of the local community that was constantly facing the challenge of finding simple tasks performers within the Zurich area. Moreover, it’s been a challenge for Swiss people to find independent taskers for a fair price without overpaying for service companies’ costs, including advertisement, office space, etc.

Our community has faced ongoing challenges finding reliable and affordable help for everyday tasks in Zurich. Existing options are either too costly due to overhead or lack reliability with unverified providers. We need a transparent, convenient solution that connects people directly.
Client Representative
Solution

How We Solved the Challenge

We approached the request of our client with a vision to develop a digital marketplace. The marketplace that connects people who need to outsource tasks and book local services with those ready to perform the tasks.

We started from prototyping the MVP of SOSbooking for both its web platform and mobile application. Our two-sided marketplace, providing the users could be either service providers or service clients, has also an administrative panel for a third role – service companies that want to go digital and gain more clients on-the-go.

Our challenge was balancing the needs of providers, companies, and clients. Using feedback, we created a seamless system with intuitive task matching, secure communication, and efficient payments.
Tech Lead

We are still supporting the service and implementing its updated versions based on the user feedback. All in one, the platform’s user journey is intuitive and backed with the idea to ease the life of both parties, be those individual service providers, service companies or their clients.

Our business analysts coped with the goal to design the system that registers and verifies service providers within a few clicks on the one side, and equips service clients with the tool to request tasks within definite timeframes and quotes easily. Service clients start with selecting the category they need, then they leave a note about when and what they need to publish their task(s) instantaneously.

After these simple steps, the system’s feed shows to its users on both sides what is requested and what offers are available. Matchmaking engine enables so-called smart feed. Within a few simple clicks task performers can answer the requests and send offers with verified quotes.

Among the features that we’ve already implemented there are the following ones:

01
Matchmaking Engine
A smart feed system connects service clients with service providers by showcasing relevant requests and offers, ensuring a seamless match based on needs and availability.
02
Private Messaging Service
Enables direct and secure communication between clients and providers, facilitating task discussions and negotiations.
03
Two-Party Task Confirmation and Reporting
Ensures mutual agreement between clients and providers on task details, with tracking and reporting mechanisms for accountability.
04
Integration with Payment Systems
Supports cashless payments with multiple options, including Stripe, PayPal, Worldpay, Razorpay, and Square, catering to diverse business requirements through API integration.
05
Intuitive User Journey
Designed for ease of use, allowing clients to request tasks and providers to offer services with minimal clicks, fostering a smooth experience for all users.
06
Administrative Panel for Service Companies
Provides a comprehensive toolset for businesses to digitize their services and expand their client base effectively.
User Registration and Verification
Simplifies the onboarding process for service providers with quick and secure registration and verification features.
08
Task Posting and Quoting
Allows clients to publish tasks instantly with detailed requirements and lets providers send verified quotes in response.

Integration with payment systems is implemented using APIs. At the first stage the cashless payment was enabled via the Stripe system. At the next stages the alternative payment methods were added: PayPal, Worldpay, Razorpay, Square and other ones corresponding to the business needs.

Results

Which Results Got Our Client

Our team developed a two-sided web-based platform and mobile application that allows its users to benefit from reliable access to a large pool of verified and quality rated contractors, while the latter have the possibility to enjoy the freedom and flexibility of finding immediate jobs online. The solution equips its users to enjoy all the benefits of economy-on-demand.

“The platform has transformed our local community, connecting customers with verified professionals and giving contractors the flexibility to find immediate jobs, keeping the benefits local.”
Client Representative
Team and Duration

The Resources Needed for a Project Realization

  • 3 full stack developers
  • 2 mobile developers
  • 1 designer
  • 1 PM
  • 1 BA

1 year for the MVP